Welcome to AJ Express Travel & Tour Sdn. Bhd. website online store. The terms and conditions stated below apply to all visitors and users of AJ Express Travel & Tour Sdn. Bhd. You're bound by these terms and conditions as long as you're on AJ Express Travel & Tour Sdn. Bhd.
General
The content of terms and conditions may be change, move, or delete at any time. Please note that AJ Express Travel & Tour Sdn. Bhd. has the right to change the contents of the terms and conditions without any notice.
Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.
Privacy Policy
Collected Information
We only collect the information needed for the registration procedures at our website and when fill up the shipping details. The information that we gathered are voluntarily submitted by the customers to us.
Personal Identification Details
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site, and also to update our customers with our latest news of updates/changes, promotions, and events.
Confidentiality
Your personal information such as credit card details, bank account numbers is well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security applications in order to keep all the customer's information safe at all times.
Security
Our company website does apply appropriate security application in order to prevent the leaking of customers' personal identification details from third parties, illegal disclosure, and hackers. However, bear in mind that any information transmitted through the Internet is NOT 100% guaranteed safe and secure.
Refund
Refunds will only be granted under the following conditions:
Duplicate transaction
System or payment error
Service not delivered due to company-side cancellation
Requests must be made within 7 days of the transaction. Approved refunds will be processed within 7–14 working days back to the original payment method. No refunds will be given for completed services or no-show cases.
Cancellation Policy
Customers may cancel their bookings under the following terms:
Cancellation made 24 hours or more before the scheduled service: Full refund
Cancellation made less than 24 hours before the service: 50% cancellation fee
No-show (absent without notice): No refund
To cancel, please contact our 24-hour customer service. Cancellations are valid only after confirmation by our team.
AJ EXPRESS Travel and Tour Sdn Bhd Eshop-商城会员条款是规定商城与其会员之间权利和义务的法律文件.
1. 会员资格
申请条件：每个客户预定接送或者包车是自动成为会员的。除了特定客户无法加入会员需跟我们的客服了解详情。
申请流程：申请成为会员，只可以通过绑定手机号而已。
2. 会员权益
专属优惠：信用分，累计分数和会员加入一次的优惠券 。
信用分系统：客户能在商城自行或者我们的客服手动操作信用分回扣。
累计分数 ： 客户需自行在平台上操作所累积的积分换成信用分。
3. 会员义务
信息更新：要求会员保持个人信息的准确性和必须绑定手机号。
遵守规则：会员需遵守商城的使用规范、退换货政策和差额付款。
4. 会员费用
年费/终身费：无需任何费用。
5. 账户安全
密码管理：会员需要对账户密码保密，并对账户内的活动负责。
账户保护：商城对账户安全的措施以及会员需采取的预防措施。
6. 变更和终止
条款变更：商城可以随时修改会员条款，不会通知会员， 会员需联系客服了解最新的条款。
会员终止：会员可以主动取消会员资格，商城也会因会员无法遵守规则取消会员资格。
7. 法律适用
管辖法律：条款适用的马来西亚公司法律争议解决方式。
8. 隐私保护
信息使用：AJ EXPRESS 客户讯息都是存档云端，不会对资料进行二次使用和处理。
9. 免责条款
商城责任：AJ EXPRESS 将负责准确的预定，故障、系统维护等责任。
10. 联系方式
客服支持：联系我们的24小时客服-+60197290170/+6591073438
这些条款旨在确保商城和会员之间的合作顺利进行，保护双方的权益。如果你有特定的商城条款或要求，可以根据具体情况进行调整和补充。
AJ Express Travel and Tour Sdn Bhd E-shop Membership Terms and Conditions
This document outlines the legal rights and obligations between the Eshop and its members.
1. Membership Eligibility
Application Conditions: Every customer who books a transfer or charter service automatically becomes a member. Specific customers who are unable to join should contact our customer service for details.
Application Process: Membership can only be applied for by linking a mobile phone number.
2. Membership Benefits
Exclusive Discounts: Credit points, accumulated points, and a one-time coupon upon joining as a member.
Credit Points System: Customers can manage their credit points either by themselves or through our customer service.
Accumulated Points: Customers need to convert their accumulated points into credit points on the platform by themselves.
3. Membership Obligations
Information Update: Members are required to keep their personal information accurate and must link their mobile phone number.
Compliance with Rules: Members must adhere to the usage rules of the Eshop, including the return and exchange policy and payment of any differences.
4. Membership Fees
Annual/Lifetime Fees: No fees are required.
5. Account Security
Password Management: Members need to keep their account passwords confidential and are responsible for all activities within the account.
Account Protection: The Eshop’s security measures for accounts and the preventive steps members should take.
6. Changes and Termination
Terms Changes: The Eshop can modify the membership terms at any time without notifying the members. Members need to contact customer service for the latest terms.
Membership Termination: Members can voluntarily cancel their membership, and the Eshop may also cancel membership if the member fails to comply with the rules.
7. Applicable Law
Governing Law: The terms are subject to Malaysian company law and methods of dispute resolution.
8. Privacy Protection
Information Use: AJ EXPRESS customer information is stored in the cloud and will not be reused or processed.
9. Disclaimer
Eshop Responsibility: AJ EXPRESS is responsible for accurate bookings, malfunctions, system maintenance, and other related issues.
10. Contact Information
Customer Support: Contact our 24-hour customer service at +60197290170 / +6591073438.
These terms are designed to ensure smooth cooperation between the Eshop and its members, protecting the rights of both parties. If you have specific Eshop terms or requirements, it can be adjusted and supplemented according to the situation.